A customer wrote at 22:40. The reply came in 4 seconds
Without the agent, they wait until morning, and by morning they are already talking to whoever answered first. The AI agent module replies within seconds on Instagram, WhatsApp, Telegram, Viber and Messenger, in your website forms and chat, around the clock and in the customer's language.
It advises on services and prices and hands the manager a complete lead rather than a fragment of a conversation.
Where exactly money is lost
Five channels, one manager
Instagram, WhatsApp, Telegram, website forms. While a person is replying in one window, the customers in the others go cold.
Half the conversations are not your customers
The manager spends the day on “how much is it” and “do you do this”. The people ready to pay wait in the same queue, and not all of them wait it out.
The lead arrives as a fragment
“Hello, I'm interested”, and no contact details, no specifics. To work out what it is about, the manager writes back and waits for a reply all over again.
What the module does
Replies in seconds, around the clock
Instagram, WhatsApp, Telegram, Viber, Facebook Messenger, website forms and chat. One knowledge base, one tone, the same answer in every channel.
Speaks the customer's language
It detects the language from the first message, with no switches or settings on your side. For work across Europe this is not an option but a working requirement.
Advises on services and prices
It knows your price list and price ranges, explains the difference between options and gently suggests a related service. A specific question gets a specific answer, not “send us a DM”.
Separates customers from the curious
It asks one or two questions at a time, qualifies, and filters out people who are not a fit before they reach a manager.
Collects a lead, not just a contact
Name, phone, task, scope, property details, format of work. The manager gets a summary rather than a chat log, in the dashboard, Telegram or email.
Answers based on your content
If the AI content module is connected, the agent knows what your videos and posts are about. Someone comes from an ad with a question about a video and gets an answer, not “let me check and get back to you”.
Already working for our clients
PlatinumMed
Beauty industry: products and training. The agent handled the first line around the clock and handed the manager a complete enquiry.
Read the full caseFigures from a project in the beauty sector: products and training, a two-week trial. Agents are running for clients in construction, services and beauty.
Agent and CRM in one workspace
The agent replies to clients itself, around the clock
A client writes on Instagram, WhatsApp, Telegram or in the website chat, and the agent replies within seconds, advises them based on your materials and takes the conversation through to a lead. A manager steps in once the client is ready.
- A lead from a conversation goes straight into the CRM list, if the module is connected
- Answers come from your knowledge base, not from whatever the model invents
- Understands voice messages and photos: a client can send a picture and ask for a price
- A manager takes over the conversation in one click and the agent goes quiet
The agent knows your prices, services and rules
Upload your services, products, prices and terms, and the agent answers clients strictly by them. If it does not know the answer, it does not make one up; it calls a manager.
- Sections shaped to your business: services, products, courses, properties
- Any field can be hidden from the agent; only a manager sees the purchase price
- Change a price and the agent answers with the new one right away
Brings back the people who wrote and went quiet
A client asks for a price, goes silent and leaves no contact details. Usually that enquiry is lost for good. The agent returns to the conversation on its own with one gentle message.
- Rereads the conversation: if there was interest, it suggests the next step; if not, it stays quiet
- Only during working hours and no more than once or twice per conversation
- Every follow-up is visible in the thread, so you can step in and take over
See what the agent handled and what people missed
A report for any period: how many enquiries came in, how many became leads, how each manager performed and where the advertising money goes.
- The agent's reply speed and how quickly managers pick up leads
- Breakdown by channel and UTM tag, so you can see which ads pay off
- Print to PDF to hand to the owner or an investor
The agent under your brand
A public page where the client lands after submitting a lead and can carry on the conversation with the agent: your logo, your colour, your agent's name.
- Logo, brand colour, heading and agent avatar
- Set up in the workspace without a developer
- The client sees your brand, not the name of the platform
Price and what it includes
No commission on leads. Edits to wording are not billed separately.
Prices exclude VAT; +21 % for clients in Spain.
- Channels: Instagram, WhatsApp, Telegram, Viber, Facebook Messenger
- Forms and chat on your website
- Replies in seconds, around the clock, in the customer's language
- Trained on your knowledge base: services, prices, terms
- Qualification, filtering out non-fit enquiries, suggesting a related service
- A structured lead to your dashboard, Telegram or email
- Tone settings and the rule for handing over to a manager
- Wording edits in plain text, no developers needed
The agent works without a website — in Instagram, WhatsApp, Telegram, Viber and Messenger. But on a site it goes further: not a pop-up with canned buttons, but someone who answers like a manager and knows your services, prices and terms. It goes on the site you already have; ours is not needed. The included volume of conversations is agreed in the contract.
How the setup works
We collect the business knowledge
You tell us what you sell, to whom, and what people ask you most often. We guide you with questions and turn the answers into a knowledge base.
We train it and set the rules
We load your services, prices and terms, set the tone and define the moment when the conversation is handed to a manager.
We connect the channels
Instagram, WhatsApp, Telegram, Viber, Facebook Messenger, website forms and chat. This usually takes one day.
We test it on real conversations
You message the agent yourself, as a customer would, and we review the first real conversations together. Wording is adjusted in plain text; from then on the agent runs the first line on its own.
What the module pairs with
Website module
€490 one-offThe page your ads lead to: forms, chat widget, lead capture and analytics. Live in 7 days. Needed only if you have no site of your own — the agent does not require it.
See the moduleCRM module
€100/moThe agent collects the lead, the CRM keeps it: a hot-warm-cold kanban, a client card with the full conversation history, tasks, reports and team access. Data stored in the EU, GDPR-compliant.
See the moduleThe AI agent is €90 a month, the CRM another €100. On its own, the agent sends leads to Telegram or email; with the CRM they land straight in a pipeline where you can see who is at which stage.
Answers to common questions
No. The agent can work without a website: on Instagram, WhatsApp, Telegram, Viber and Facebook Messenger, which is where ads and content bring people anyway. The website is only needed for the chat widget on the page itself.
€90 a month pays for the agent's ongoing work, not a one-off setup: servers, the model, connected channels, updates whenever your prices and services change, and edits to your wording. It answers your customers every day, and every day it has to be kept in working order.
No, and we will not promise that. The agent takes the first line: nights, weekends, repeat questions, filtering out people who are not a fit. Your manager receives a ready lead and does what they were hired for: closing the warm ones.
The agent introduces itself as an AI assistant. In the EU this is required by law, and we follow it by default. Everything else is configurable: the name, the tone, the rule for handing over to a manager. The conversation flows naturally, one or two questions at a time rather than a questionnaire. Outside the EU the requirement is softer, but we advise leaving it as it is: an agent that is upfront about what it is causes less irritation than one that gets found out.
The agent answers from your knowledge base, not from general assumptions about the industry: it knows the services, prices and terms of your business specifically. Anything it does not know, it hands over to a manager. If you spot an inaccurate phrase, you rewrite the rule in plain text; no developers needed.
Wherever you actually look: your dashboard, Telegram or email. At Nova Blanca, a complete lead with the address and property details reaches the manager in Telegram instantly. If the CRM is connected, the lead goes straight onto the kanban together with the conversation history.
On a website the agent works like a manager, not a button menu
A widget that answers like a person
An ordinary site chat is a tree of buttons: "choose a section", "leave your phone number". Our agent reads the question and answers it: compares options, quotes prices, explains the difference. People get the answer where the question came up, instead of leaving to find it at a competitor.
The enquiry does not end at the form
After the form is submitted, the person can be taken to a page with the agent. While you are still on their mind, the agent clarifies the task, timing and budget — and hands your manager a worked-out enquiry instead of a line saying "Hi, I am interested". The manager starts the conversation halfway through.
Ask the agent itself
Ask about pricing, channels or how long setup takes. The agent will answer, and a person will step in if needed.